A Singapore valid driving licence, NRIC, and proof of residency is required.
Driving Licence
For Singaporean citizens, PRs and foreigners residing in Singapore for more than twelve (12) months:
For more information, please check: https://www.police.gov.sg/resources/traffic-matters/getting-a-licence
Age and Experience
For drivers below 22 years old and/or have 2 years or less driving experience, certain cars will not be available.
For drivers aged 65 - 70, approval will be awarded on a case by case basis.
Identity verification allows us to confirm that an individual is who they claim to be. To curb indentity fraud, verification through video call or physically at our office premise is required for all Hirers and Authorised Additional Drivers.
Applications are normally approved within 1 to 2 business days. If there is any delay, we seek your kind understanding.
A refundable security deposit of S$100 is required for all Hirers, which will be refunded upon termination or closure of account. Refunds will be done within 10 working days.
Additional security deposits of $200 apply to drivers under 22 years old or drivers with less than 2 years of driving experience, as well as work pass holders or similar.
Authorised Additional Drivers are individuals permitted to drive Car Lite cars if they are registered with or added under another Hirer's booking.
Additional drivers must sign up and undergo verification but are not required to place a deposit. If an additional driver wishes to make their own bookings, they can become a Hirer by placing a deposit.
Rental and other charges will be deducted from your e-wallet, which can be topped up with amounts of $20, $50, $100, or $200.
You may easily top-up your e-wallet using credit/debit card or PayNow.
Yes, fees apply for topping up:
Yes, all car park charges, ERP and fines are all borne by you with the exception car park charges at the designated car parks where the vehicle is stationed.
There are no mileage charges but ensure that you top-up the petrol if required. During return of vehicle, petrol level must be above 1/4 tank.
Currently, entry into Malaysia is not available.
Bookings can be made up to 8 weeks in advance. We recommend proceeding with booking your desired vehicle as soon as you are ready to, since bookings are on a first-come, first-served basis.
Utilize our "Check Availability" feature to view the availability of each vehicle up to 8 weeks in advance.
Extensions are subject to vehicle availability and can be made any time before the original vehicle return time. Please check at least 1 hour in advance and extend accordingly to ensure ample time for returning the vehicle to its designated lot. This ensures that the next Hirer will not be affected.
Partial refund is available depending on the time at which the booking is cancelled.
For cancellations made at least 48 hours prior to booking start time, refund is provided, however, a $0.80 cancellation fee applies.
If cancellation is made between 48 hours to 24 hours prior to booking start time, only 50% of the booking rate will be refunded.
No refunds will be provided for cancellations made within 24 hours prior to booking start time, a cancellation fee of 100% of the booking rate applies.
Any refunds made will be credited to your account e-wallet.
No refunds will be made for any early return of vehicle.
Collect your vehicle at the designated car park and specific level/deck indicated in your booking. Log in and check your booking to find the deck number and lot number. Upon locating your vehicle, use the Start Trip button and proceed to capture photos of the car following the required angles before you may unlock your vehicle.
To provide you with ample time to start and end your trip, the following grace period is provided for all bookings:
If you encounter any issues with the vehicle, please make a general report via the report button.
All reported issues will be addressed depending on their severity to ensure that the vehicle is in road worthy condition.
Return your vehicle at the designated car park and specific level/deck indicated in your booking. Log in and check your booking to find the deck number and lot number. Upon parking your vehicle, use the End Trip button and proceed to capture photos of the petrol level and car following the required angles before you lock your vehicle.
If all of the designated parking lots are already occupied, park at another available lot within the same designated car park and indicate the lot you parked at during End Trip.
If you are still presently within the vicinity of the vehicle and the vehicle is available, we recommend that you make a 15 minutes booking to unlock the vehicle and retrieve your belongings. If the vehicle is already booked by another customer, reach us for further assistance via our hotline.
Petrol is fully borne by you. During return of vehicle, petrol level must be above 1/4 tank, otherwise penalty charges will be applicable.
Petrol must be above 1/4 tank during return. The minimum number of bars will differ for every model, sample images are provided for your reference. Check your booking and tap on See example to find the sample petrol images when you start or end trip.
During Start Trip, make a report with a picture of the petrol level. $10, $20, or $25 will be credited depending on the vehicle model. Refer to the Start Trip and End Trip petrol sample images for more information. Ensure that you return the vehicle with more than 1/4 tank of petrol as well.
Refer to your booking details for the petrol information. Unleaded Petrol 95 and above for cars. For commercial such as vans and lorries, petrol varies by model (unleaded petrol 95 or diesel).
To allow other drivers to drive the booked vehicle, they must be registered as an Authorised Additional Driver under your booking. You can add up to 2 Authorised Additional Drivers when making your booking, under Add-ons. The cost is 10% of the booking fee per Authorised Additional Driver.
Drivers not registered as Authorised Additional Drivers are considered Non-Authorised/Unregistered Drivers. Hirers found to be sharing their account or allowing Non-Authorised Drivers to drive their booked vehicle will result in account termination and penalties, as outlined in the Charges Table in our Terms and Conditions.
Yes, late return charges will be imposed in blocks of 15 minutes. Please refer to the Charges Table in our Terms and Conditions for details. There is a grace period of 4 minutes and 59 seconds after the end of the booking, before late charges apply.
Yes, if scratches are found by the next hirer after your booking, repair charges will apply. Please refer to the Charges Table in our Terms and Conditions for more information.
Always take clear images of the vehicle on all 4 corners/sides during end trip to safe keep for at least 1 month to avoid disputes and charges.
Our entire fleet of vehicles are strictly non-smoking. Please refrain from smoking or bringing in durians, as well as any other items with strong odors, in our vehicles. Charges may apply for violations, please refer to the Charges Table in our Terms and Conditions for more information.
If you encounter the smell of smoke, durian or any other strong odours in our vehicles, report this issue using the report function in the app, or contact our customer support.
Key recovery service will be required. Contact us via our hotline for assistance. Please refer to the Charges Table in our Terms and Conditions for more information.
Contact us immediately via our hotline. Please refer to the Charges Table in our Terms and Conditions for more information.
Comprehensive coverage is included, with an applicable excess for each accident claim or damage. If the repair cost is less than the excess, only the repair cost needs to be paid. Please refer to the Charges Table for more details.
Any traffic offences received will be furnished with the Hirer’s particulars accordingly.
Only the Hirer or the Authorised Additional Driver(s) for each specific booking, will be covered and will bear full liability. Any other drivers are Non-Authorised / Unauthorised Drivers and will not be provided insurance coverage.
CDW & PAI can be purchased as add-ons when making your booking. These help reduce excess liability and provide additional coverage.
If you experience a breakdown, call us using the hotline button to contact our 24/7 customer support.
If you got into a minor accident not involving another party, contact our hotline to ensure the car is in roadworthy condition. Only proceed with driving once confirmed. Repair charges will apply as per the Charges Table in our Terms and Conditions.
We provide 24/7 road side support assistance, contact us using the hotline button. Do note this hotline is only available during the rental period.
If you have a friend looking to rent from us, you can refer them and both you and your friend will receive credits to be used for your rental. Terms and conditions apply.
Make sure to use your own referral link or code, and an initial minimum top-up of $50 by your friend is required.
If the referral is successful, both of your e-wallets will automatically be credited.
Exterior and interior cleaning will be done at scheduled times. Any cleaning required during the rental period will be communicated to the Hirer, and only exterior will be cleaned in these situations.
Strictly no pets are allowed. Smoking or carrying of durian or any items that will retain odour after your booking with any of our vehicle are also prohibited. Charges will apply. If found doing so, charges will apply. Please refer to the Charges Table in our Terms and Conditions for more information.
Unfortunately, we do not offer child seats or booster seats. For the safety of all drivers and passengers, please bring your own if you have passengers shorter than 1.35m.
Our cars do not include GPS navigation systems. We suggest using your mobile phone's map or directional navigation system instead.
Our fleet of cars are without PHV decals and are not intended for private hire use.
Probation plates will not be provided. Kindly proceed to the nearest petrol station to purchase before you start driving.
Contact us via support@carlite.sg to update your particulars.
We value your feedback greatly. Please share your thoughts regarding our service or location suggestions by sending us an email at support@carlite.sg.
Refunds will be done within 10 working days. Deposit will only be refunded by cheque to the name shown in the NRIC registered, the credit/debit card used, or Paynow used.